Redesigning for the User,
Not the System
Infor Cloverleaf Healthcare Data Integration Platform (HDIP)
Company
Infor — Cloverleaf Product Suite
Cross-functional partners
Product Manager, Business Analysts,
Software Engineering Leads
Role
Senior Product Designer (sole product designer)
Scope
End-to-end redesign of the configuration & monitoring workflow for a healthcare SaaS platform serving clinical integration engineers across the U.S. and internationally
Timeline
January – October 2024
~73%
Reduction in support tickets
10 → 6
Days to onboard new engineers
↑
Task speed & accuracy
(self-reported)
None of that came from visual polish. It came from stopping, going back to the user, and redesigning the interface around how engineers actually think, not around how the system stores data.
That's the through-line of this project: a structured, evidence-driven effort to close the gap between what Cloverleaf's configuration and monitoring workflow was communicating and what the people using it actually needed.